Privacy Policy

Introduction

Welcome to Pacific North North (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our marketplace platform connecting travelers with local Alaskan adventure operators.

Information We Collect

Information You Provide

• Account Information: Email address, name, and authentication provider (Google, Apple, or email/password)
• Vendor Profile: Business name, phone number, region, and Stripe Connect account details
• Listing Information: Adventure descriptions, locations, pricing, and images you upload
• Booking Information: Payment details processed through Stripe

Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

• Provide Services: Process bookings, manage accounts, and facilitate vendor payments
• Communication: Send booking confirmations, updates, and customer support responses
• Improvement: Analyze usage to improve our platform and user experience
• Security: Detect fraud, prevent abuse, and protect our users
• Legal Compliance: Meet regulatory requirements and enforce our terms

Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

• Service Providers: Supabase (authentication), Stripe (payments), and hosting providers
• Vendors: When you book an adventure, we share necessary contact information with the vendor
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

Third-Party Services

We use the following third-party services:

• Supabase: Authentication and user management
• Stripe: Payment processing and vendor payouts
• Google/Apple: OAuth authentication (optional)

Each service has its own privacy policy governing their use of your information.

Data Security

We implement industry-standard security measures to protect your data, including encryption, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

To exercise these rights, please contact us at support@pacificnorthnorth.com

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active. Booking and transaction records are retained for 7 years for tax and legal compliance.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: